At Energy Efficient Homes Ltd, we take immense pride in our commitment to quality and customer satisfaction. As premier home builders in Christchurch Canterbury, New Zealand, we understand the significance of creating not just houses, but comfortable and energy-efficient homes that stand the test of time. That’s why we follow up with our valued clients after 12 months for a multitude of reasons, making sure their living experience remains exceptional.
Committed Warranty and Maintenance
As part of The Master Build Guarantee, we provide a comprehensive 12-month maintenance warranty for all our homes.
This warranty underscores our dedication to craftsmanship and quality. It allows us to revisit our clients’ homes across all four seasons, ensuring that even the slightest of details are in impeccable condition. We believe in going the extra mile to guarantee our clients’ peace of mind and the longevity of their homes.
Continual Improvement Through Experience
However, there’s more to our follow-up visits than just the warranty. We firmly believe that experience is the best teacher and that principle guides our approach. We view these visits as invaluable opportunities for growth and learning. Just as seeking advice from experts can lead to better decisions, learning from firsthand experiences is unparalleled. This is why we engage with our clients, who have lived in our homes, to gain insights that are beyond compare.
Learning from Our Valued Clients
We approach each follow-up visit with a genuine curiosity to understand our clients’ perspectives. Our conversations are anchored by two fundamental questions: What aspects would you alter if you were to embark on this journey again? What unexpected elements of living in your home have caught you by surprise? These queries tap into the wisdom of hindsight and provide a platform for our clients to share their unique viewpoints.
Fueling Ongoing Improvement
Our clients’ responses during these conversations are invaluable nuggets of information that ignite continuous enhancement. While we bring expertise to the table, we also recognize that there’s always room for growth. One of our clients once shared their realization that they could have opted for fewer opening windows in their living area. The constant supply of fresh air through the heat recovery system made opening windows unnecessary, leading to higher costs and reduced energy efficiency. This insight has since been shared with numerous clients, leading to more informed decisions.
Elevating Future Homes
Incorporating these insights into our approach has a direct impact on the quality of our future projects.
The collective wisdom we gather helps us refine our designs, optimize functionalities, and offer solutions that truly cater to our clients’ needs. We hold that these gems of information shared by our existing clients contribute significantly to shaping even better living experiences for our future clients.
At Energy Efficient Homes Ltd, our pursuit of excellence goes beyond construction.
We’re dedicated to creating spaces that harmonize comfort, efficiency, and sustainability. Our follow-up visits stand as a testament to our unwavering commitment to not just meeting expectations, but exceeding them. Through this ongoing learning process, we grow as professionals and continue to elevate the standards of home building in Canterbury, New Zealand.
